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Friday, April 15, 2011

Brookhaven's Secret Shopper

Hastings: Too Hasty To Speak?

Shopping so secretly that they didn't even notice me

While last week was the trickiest secret shopping experience yet with Solar Dimensions Tanning Salon, this week’s secret shopping report is my toughest to write. I am a bit at a loss for words when it comes to being virtually invisible. Such was the case at Hastings Nature and Garden Center the afternoon of Monday, April 4th.  Upon exiting my vehicle, I noticed a Hastings employee loading a customer’s trunk with quite a few items. ‘What wonderful service,’ I thought. ‘This is going to be quite the experience indeed.’  And it was albeit not totally positive. Hastings, a 122-year-old company, is a very well-established educator and seller of everything garden from what you plant to how you decorate the outdoor area. They even sell …

Friday, February 25, 2011

Brookhaven's Secret Shopper

City Dog Market: Two Paws Up

Secret Shopper Aqua and her pup size it up

Secret shopping is such a joy because it uncovers the good, the bad and the ugly sides of customer service. Welcome to our second weekly installment of Secret Shopper Brookhaven where S.S. Aqua stealthily shops a Brookhaven business and gives the fly on the wall perspective of the entire affair! This week is all about shopping with man and woman's best friend. If you and your dog seem unable to agree on what to do on any given day, allow City Dog Market to present a compromise. End the telepathic mind struggles where your dog typically has the upper paw, and submit to the loving lull of the dog market in the city. This ingenious little slice of healthy doggie heaven has something for both of you all packed into one of the smallest yet most…

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Aqualyn Laury

10:37 am on Tuesday, March 15, 2011

Thanks Maureen! May your and your doggies create many more happy memories at City Dog Market.   more ›

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