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Our Agenda is Providing Genuine Hospitality & Service to All: Chick-fil-A Downtown Decatur

A response from the Owner/Operators of Chick-fil-A in Downtown Decatur.

Since opening in March of 2005, Chick-fil-A Downtown Decatur has been dedicated to serving our guests with honor, dignity and respect. We work our hearts out to make sure every guest receives amazing food and service regardless of belief, race, creed, sexual orientation or gender. Nothing about our agenda has changed.

My wife and I are the owner/Operators of this restaurant, and our commitment to the city goes back many years. My wife has been in the Decatur area since 1990 when she began college at Agnes Scott and then worked for the College for several years after graduating. When we learned of the Chick-fil-A opening in this city we jumped at the chance to open up our business here.  We are not a corporation - we are real people and taxpayers as each Chick-fil-A franchise is independently owned and operated.

We are a family and a business dedicated to serving our community. We have consistently been generous donating food, money and coupons to the local Decatur community including DCM, CSD, the DBA, Bulldog Boosters, Decatur City Hall and Economic Development, and local churches. The list goes on and on... This weekend we are feeding the artists and volunteers during the Poverty is for Real benefit at Eddie's Attic and next month we are donating food for a Volleyball Tournament at Decatur High School (DHS) and feeding the Decatur Book Festival volunteers.

We employ more than 70 people -- many of which are DHS students.  We have provided more than 20 college scholarships to team members in our restaurant alone with many of those awarded to DHS students. Our passion is building leaders for future generations, regardless of sexual orientation or beliefs.

We know that some of our guests are upset by comments made by Dan Cathy, president of Chick-fil-A Inc. He has made it clear to me those were his personal views, and that his intent was not to speak on behalf of every Chick-fil-A owner.  We hope those who are upset will look at their relationship with our restaurant and allow us to continue to serve them.  If you have questions or concerns, please come into the restaurant and speak with me personally.

Until then, we will continue to serve our guests in the only way we know how – with great food, exceptional service and a lot of fun.

Thank you.

John and Cristina Crays

Owner/Operator and Director of Customer Service

Chick-fil-A Downtown Decatur

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FM Fats August 02, 2012 at 06:34 PM
15% of sales, 50% of pretax profit. The operator (Chick-fil-A does not refer to them as owners) leases the building and equipment from FDA and buys all the food from CFA. A 2007 article in Forbes estimates that the CFA operator takes home about $100K on sales of $1.7MM, while a Bojangles owner would net over $350K. CFA operators are also not allowed to own more than a few franchises.
Bob August 03, 2012 at 10:38 PM
Where do you get coupons? I do too, when there is a special promotion, and that's few and far between.
John Kramer August 28, 2012 at 05:33 PM
Unless they have changed their business model, the owner/operator model is not the traditional franchise. Corporate Chik-fil-A builds and equips the store while the operator puts up a nominal amount as a bond. Profits are split 50-50 after corporate takes out a certain amount for reimbursement. They can be terminated for cause more like an employee than an independent franchisee.
s. Smith August 28, 2012 at 06:37 PM
Just another reason I'm glad I only visit beautiful, fun and funky Decatur! Get a life, people! If we all decided to base our purchases on the political orientation of the provider, we probably couldn't buy or eat anything! I respect everyone's right to have and state their opinion, but can't we do this without all the divisiveness? We're trying to get the economy back on track, and this type of discussion is more negative than positive - I'm tired of it and I suspect many others are too! Peace, y'all!!!!!
Mia Hart December 20, 2013 at 02:00 PM
It makes me happy to see that there are so many companies out there willing to work hard in order to make their customers happy. Keep up the good work, sounds like you are doing an amazing job. Mia | <a href='http://www.alarmresearch.com/commercial-solutions/' > http://www.alarmresearch.com/commercial-solutions/</a>

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